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Frequently Asked Questions
Q: What is your transportation policy?
A: For 2010-11 PAYS performances, the fee for all buses will be $275. Bill Hicks, our Transportation Coordinator will make all the arrangements for your bus and bill each school after the show. Payment for the buses MUST be received at the PAYS office within 30 days after the performance. Bill will coordinate the times for each school to attend the performances along with the PAYS office. REMINDER: buses will be available on a first come first served basis.Q: Does the ticket count include adults, or is it just for the number of students?
A: All audience members must have a reservation, so please remember to include in your number ALL chaperones, teachers, drivers, etc.
Q: I didn’t realize I had more students than I originally reserved for. Is it too late to add tickets to our reservation?
A: It’s never too late to try! PAYS will always make every effort to accommodate as many students as possible from each school.Q: When is payment due and what is your refund policy?
A: Payments are due prior to the performance dates. Late payments may jeopardize your reservation or place at the performance. Refunds will be made ONLY if cancellation is received three weeks before a performance.Q: How is the seating arrangement determined?
A: Seating is determined by the size of your group and any special needs, such as wheelchair accessibility. PAYS maintains records of its seating charts and rotates schools with each performance so no one school is given consistent preference of seating.Q: What age group is PAYS appropriate for?
A: PAYS performances are specially designed to be presented to grades K-8. Specific age groups for individual performances can be found on the individual show pages.
Q: Will my reservation be confirmed for the time slot I requested?
A: Not always. Because they usually follow a shortened (half-day) schedule, kindergartners are always given priority for 9:30 performances. After all kindergartners are scheduled, PAYS makes every effort to accommodate the first-choice requests of each school. If we cannot book you into the time slot you requested, we will let you know. Your slot may also change once Transportation availability is determined.Q: This sounds like a great program for my student – how can I get more teachers involved?
A: Become a PAYS Representative! PAYS Reps organize and coordinate PAYS events for their school, making it easier on teachers who might not have the time to do so. For more information, give us a call at 650-552-9616.